REFUND POLICY

Return & Exchange Policy

All orders are final.
Orders are not eligible for cancellation, returns, or exchanges.​

 

Jewelry
We are not responsible for damage to jewelry after it has been worn. Please make sure you understand bead sizing (measured in mm) before purchasing as we do NOT accept returns/exchanges. Stretchy band bracelets will only stretch so far before snapping. We will not send replacements or issue refunds if you break your jewelry. 

 

Candles

We cannot be held liable for melted candles. Coconut wax is a very soft wax and will start to melt if exposed to hot temperatures for long periods. Please be aware that your candles can be affected by severe exposure to hot temperatures of 80 degrees or higher for long periods. Typically, mail trucks & and warehouses are not air-conditioned. To help minimize the risks associated with shipping in hot weather, candles are shipped in a thermal bag with a dry-ice pack. Even though orders under $50 are insured, shipping carriers will not reimburse for melted candles.​

 

Natural Stones

Natural stones have varying shades, line patterns, and inclusions. Natural stones may have chips, cracks, and other imperfections. We cannot guarantee perfect points or stones, as natural stones are rarely “perfect”.

 

​3D Print PLA Filament

PLA Filament is not food grade or food safe.PLA Filament is a high-quality plastic material made out of corn.  

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Contact Us
If you experience an issue with your order, please send an email to hello@mysticalmars.com within 48 hours of delivery otherwise we will be unable to assist with any issues.